Shipping policy

Order Processing

All clothing orders will be processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will start processing on the next available business day. During peak sales seasons, processing time may be slightly extended due to high order volume. We will notify buyers via email if there is a major delay.

Shipping Methods & Delivery Time

We ship from our warehouse located in the United Kingdom. Express shipping: £9.50 for orders £0.00–£50.00. Delivery takes 2 to 17 business days after dispatch. Standard shipping: Free for all orders £50.00 and above. Delivery takes 3 to 25 business days after dispatch. All delivery times are estimated and not guaranteed. Delays may happen due to customs clearance, remote area logistics, weather conditions or carrier disruptions.

Shipping Fees

Express shipping rate is £9.50 for orders from £0.00 up to £50.00. Standard international shipping is free when your order total reaches £50.00. Shipping fees will be calculated and displayed at checkout before payment.

Tracking Information

Once your parcel leaves the warehouse, a shipping confirmation email with tracking number and tracking link will be sent to your registered email address. Tracking information may take up to 48 hours to update on the carrier system after dispatch.

Shipping Address

Please verify your shipping address and contact information carefully before submitting the order. We ship strictly to the address provided during checkout. We are not responsible for delays, return to sender or lost packages caused by incorrect, incomplete or outdated delivery addresses. Address modification requests can only be accepted before the order is dispatched. Once shipped, address changes cannot be arranged.

International Customs, Duties and Taxes

For international shipments, import duties, customs fees and local sales taxes may be charged by the customs authority of the receiving country. These charges are the responsibility of the buyer. We cannot predict or cover these customs related costs. Customs inspection may also extend delivery time.

Damaged, Lost or Missing Packages

If your clothing items arrive with damaged packaging or product defects caused by transit, please contact us and provide clear photos of the outer package and goods within 14 days after delivery. If tracking shows delivered but you have not received the parcel, please contact us within 21 days from the shipped date. Claims submitted after this time window cannot be processed.

Shipping Restrictions

We do not ship to PO boxes or freight forwarding addresses. We reserve the right to cancel orders to restricted locations and issue full refunds.